FAQs (Postbank Remittance Service)

Q. Where does Remitter go to make a transaction?

A. Our partner, Agilivant has opened a website ( which the Remitter can use to make a transaction.

Q. What information does the remitter need to submit before he/she is able to make a transaction?

A. The remitter needs to enroll and open an account. The usual information required such as name and other particulars of the remitter need to be submitted as well as particulars of the beneficiary(ies).

To make a transaction, the remitter will log in to the website, type the beneficiary’s registered phone number and the amount to be remitted.

Q. How much will a remittance cost?

A. Each remittance regardless of amount will cost US $3.95. Although this is a very competitive fee, Agilivant can still offer a discount if the remitter subscribes to other services offered by Agilivant.

Q. How does the beneficiary know that a remitter sent him money?

A. The beneficiary will receive a text message informing him of the remittance sent to him. The text message will also include the name of the remitter and the amount.

Q. Where does the beneficiary go to get money sent to him?

A. The beneficiary can claim the proceeds of his remittance from any branch of the Philippine Postal Savings Bank, ATMs and soon, from any participating post offices.

Q. What documents does the beneficiary need to bring to get the proceeds?

A. The beneficiary should bring with him the notice that a remittance was sent to him and an acceptable ID. Acceptable IDs can be any of the following:

  1. Passport
  2. Driver’s License
  3. Professional Regulations Commission (PRC) ID
  4. NBI Clearance
  5. Police Clearance
  6. Postal ID with picture and signature of holder
  7. Voter’s ID
  8. TIN ID
  9. Barangay Certification
  10. GSIS ID e Card
  11. SSS ID
  12. Senior Citizen’s Card
  13. OWWA ID
  14. OFW ID
  15. Seaman’s Book
  16. Alien Certificate of Registration (ACR) / Immigrant Certificate of Registration
  17. Government Office and GOCC ID (e.g., AFP, HDMF)
  18. Certification from National Council for the Welfare of Disabled Persons
  19. DSWD Certification
  20. IBP ID
  21. Company IDs issued by private entities or institutions registered with or supervised or regulated by either BSP, SEC or IC
  22. PhilHealth Card
  23. Firearms License / Permit to Carry
  24. School ID preferably with picture and signature of the holder together with a copy of birth certificate
  25. If the client is a foreigner, his/her passport issued by the country of citizenship. Passports issued by foreign governments shall also be considered valid identification documents.

Q. Will the beneficiary pay anything to get the money sent to him/her?

A. NO. There will be no deduction from the peso equivalent of the amount sent by the remitter.